Hello, hello!
I'm Julie - founder of onsomble.
After a career in sales and marketing, I fell into the world of NFP associations nearly 15 years ago - and knew it was where I wanted to stay.
For me, with my strategic and problem-solving brain, the reward in working in this sector lies in the ability to make a meaningful, tangible difference to organisations, their directors, staff and members, and to the industries they serve.
Our Mission
We exist to make the process of running thriving NFP associations easy for leaders and Boards.
At onsomble, we value:
- Flexibility - for our team, and for our clients.
- Collaboration - shared knowledge and expertise.
- Open, honest communication - always.
- No strings attached - yes, we have contracts, but rather than making it difficult for a client to leave us, our goal is that they want to stay.
- Respect - in everything we do, across all relationships.
So far, so good too; our team turnover is incredibly low with strong continuity of client teams, and we've never had a client leave due to poor service. These are facts of which I am particularly proud.
A few bits and bobs to help you understand who we really are...
Those values noted above aren't just statements I developed and then put in a drawer; they are reflected in the decisions we make and the way we operate on a daily basis. Here are a few examples of what I mean:
- A former client grew from 2000 members to 7000 members in their time with us and decided they wanted to establish their own team and infrastructure rather than to continue to outsource. I worked with the board to facilitate this in a smooth and seamless way.
- We have a fully remote team, based around Australia and in the Philippines. We all work the hours that suit us and fit with our families, lifestyles and client loads. When recruiting, we recruit for specific clients so that this match is as close to perfect as can be. A fully remote team means clients aren't subsidising our office costs, and we can recruit the best people for each role, not the best people within a 20km radius.
- One of our clients has grown with us from initially having a part-time EO, to now having a full-time CEO plus a marketing manager, account manager and admin coordinator. We've scaled up service as needed, recruiting specifically for each role - and have enjoyed zero staff turnover in this team over the entire relationship.
- We set up Microsoft Teams channels with each client, so that our staff and clients can communicate easily, just as they would if we were all in the same office.
- Each clients' files and data are set up with their own client-specific logins. This means that if a client should choose to walk away tomorrow, they simply change passwords to all of their platforms, and retain complete control over all of their data and IP.
- People-first is my business philosophy. No-one should miss their child's award ceremony, or not be available to help Nan to the Doctor. The rest of the team will ensure deadlines are met, and the world will keep spinning. In turn: happy team, happy clients.
We at onsomble acknowledge the Traditional Custodians of Country throughout Australia and pay respect to Aboriginal and Torres Strait Islander cultures and Elders, past, present and emerging.
We respect and embrace diversity and the value we each bring when we can be our unique selves.
We live by our values.
